We are Fanatically Focused on Results Everything possible is measured, recorded and analyzed. Value-driving outcomes are tracked, reported and compared with frequency. Expect a growing set of key outcome metrics and actionable customer insights.
We are Responsible “We’ve got this,” and we mean it. We make digital happen and expect to be held accountable for results. We are a strategic partner on leadership teams and throughout client organizations.
We Operate at the C-Suite Successful implementation of ecommerce and digital transformation requires us to report directly to the CEO and work at a peer level with other leadership team members. We participate in regular management meetings to coordinate and report on strategy, progress and business results..
We are not disruptive (except to your competitors) The Digital Transformation Platform is not one huge deliverable in the future. (That approach is likely to fail.) Together, we’ll make progress incrementally in small steps. That assures the least day-to-day distraction while building consensus and sustainable value over time.
We Understand Priorities Digital Transformation implementations are completed in about 30 months. This allows time to transition the organization and build demonstrable, sustainable results within a private equity hold period. Following implementation, BNM can remain engaged at a reduced level to facilitate continued growth in enterprise valuation.